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Frequently asked questions
To keep your Lord & Lifter apparel looking and fitting its best:
Machine wash cold with like colors.
Turn garment inside out before washing.
Use mild detergent.
Do not bleach.
Hang dry for best results.
Do not iron directly on printed designs.
Do not dry clean.
Return Eligibility
Items must be:
Unworn, unwashed, and unused.
Free from odors, stains, pet hair, or damage.
Returned in their original condition with all tags attached.
Returned within 30 days of delivery.
Non-Returnable Items
We cannot accept returns or exchanges for:
Worn or washed garments.
Items that have been altered or damaged after delivery.
Clearance, sale, or final-sale items.
Gift cards.
Defective or Incorrect Items
If you receive a garment with a manufacturing defect or if we sent the wrong item, please contact us within 7 days of delivery. We will gladly replace the item or provide a refund at no additional cost.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.
Refunds
Once your return is received and inspected, approved refunds will be issued to the original method of payment. Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.
For return requests or questions, please contact us through our website’s contact page.
Delivery times vary depending on the shipping method selected. Standard shipping typically takes 5–8 business days.
Please note that shipping carriers may occasionally experience delays beyond our control, which could extend delivery times.
If your order has not arrived within two weeks of shipment, please contact us, and our team will be happy to investigate and assist you.
Helpful information
We want you to be completely satisfied with your purchase. Eligible items may be returned within 30 days of deliveryfor a refund or exchange. Items must be unworn, unwashed, unused, and returned in their original condition with all tags attached. Products that have been worn, washed, altered, damaged after delivery, or marked as final sale are not eligible for return. If you receive a defective or incorrect item, please contact us within 7 days of delivery, and we’ll make it right at no additional cost. Customers are responsible for return shipping unless the return is due to our error or a manufacturing defect. Once your return is received, inspected, and approved, any eligible refund will be issued to the original payment method within 5–10 business days.
Orders are processed within 1–3 business days, and standard shipping typically takes 5–7 business days, depending on the shipping method selected. Once your order ships, you will receive a confirmation email with tracking information so you can monitor its delivery. While we strive to deliver every order on time, occasional carrier delays may occur and are outside of our control.